100% Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We ship orders for delivery in the Continental U.S. Please note that some items may be subject to additional shipping charges because of size or weight. Gift cards ship free.
Orders typically ship within 1 to 3 business days of being placed. Allow standard delivery times of 2 to 7 business days for arrival. Tracking information will be provided.
Due to our dealer agreements, some bikes may not be eligible for shipping.
The following options are available for shipping:
Standard: $9.99 flat shipping charge. We reserve the right to modify or cancel your order if the shipment is oversized or heavy and will notify you in advance.
If there’s a problem with a product that you purchased from The Bicycle Planet, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new and unused condition. Merchandise returned that appears used or is without the original packaging will be subject to a restocking fee.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used or is without the original packaging will be subject to a restocking fee.
We do not accept returns on the following items: clearance or closeout items, anything which has been installed on a bicycle, special orders or any items that have been damaged by the user (including accidents).
Labor fees, such as custom wheel builds or other services, are non-refundable.
All returns must be completed within 30 days of purchase.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
Price Match Guarantee
We believe a great price is part of a great experience. If you find an identical product in stock at a local retailer at a lower price, let us know and we will happily match that price for you. Proof of advertised price must be presented at time of purchase to qualify.
- Must be the exact same item, including size, color and year.
- Item must be in stock at an authorized local dealer that is within 15 miles of The Bicycle Planet.
- We must be able to verify pricing with the original copy of an ad or link to the website.
- We reserve the right to not match items that are below our cost.
- Price match cannot be combined with other offers, such as Special Financing, coupons, rewards programs, club discounts, etc.
These terms and conditions apply to coupons, promotions and discounts offered by The Bicycle Planet: Offer not valid on prior purchases, gift cards, shipping or taxes. Cannot be combined with any other offers, discounts or promotions. Some manufacturer brands have pricing policies that restrict the prices for which we may sell or advertise their products, including: Garmin, GoPro, Mavic, Oakley, Thule. Thule free install offer does not include roof racks.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.